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Why does RealPlayer have problems or crash when I try to play a video clip?

To give you the best video in the fastest possible way, RealPlayer uses the latest optimized video standards. Not all video cards or their drivers will function properly with this optimized approach. If a video card or its drivers is incompatible, you may see unexpected results.

Symptoms

RealPlayer crashes (shuts down or freezes unexpectedly) and "Invalid Page Faults" occur when you try to play a video.

Explanation

These problems occur when your computer is using a video card that does not understand the instructions that RealPlayer is giving to it.

Solutions

(These steps also can resolve distorted video.)

You may be able to resolve this problem by:

Solution 1: Set your video display to 16-bit color.

RealPlayer requires 16-bit (65,000-color) color depth. If the video card is not capable of this, you will receive an error message when you start RealPlayer that requests that you increase the video resolution.

To check your color settings:

  1. Click Start, point to Settings, and then select Control Panel.
  2. Double-click the Display icon.
  3. Click the Settings tab.
  4. Select High Color (16 bit), True Color (24 bit) or True Color (32 bit) in the color list.
  5. Click OK.
  6. Restart your computer if prompted.

Solution 2: Update your video card drivers.

Video cards use driver software to send information from the computer to the video card. Drivers that are out-of-date, damaged, or not DirectX-compatible can cause video problems. Update your video card drivers, and visit the video card manufacturer's web site to verify that you are using the latest DirectX-certified drivers.

Solution 3: Install the latest version of DirectX.

DirectX is another set of drivers that sends information from the computer to your video card. RealPlayer uses the DirectDraw features of DirectX to optimize the video presentation. DirectX is a component of the Windows Operating System. If the DirectX components are out-of-date or damaged, RealPlayer can crash or display the video incorrectly. Install the latest version of DirectX from http://www.microsoft.com/directx.

Solution 4: Lower the hardware acceleration.

Choose the appropriate procedure for your operating system:

Windows XP:

  1. Right-click a blank area on the computer desktop.
  2. Select Properties, then the Settings tab.
  3. Click the Advanced button, then the Troubleshoot tab.
  4. Move the Hardware Acceleration slider to None or one notch away.
  5. Click OK twice.
  6. Restart your computer.

If the problem no longer occurs after changing this setting, leave your system on this setting. If it does not resolve the problem, set it back to where it was. The Basic or None setting is more compatible than Full in most cases, but setting it at Basic or None disables some advanced features of the video card.

Solution 5: Disable optimized video

If you have tried the solutions above and are still having problems playing video, they may be caused by a video card that uses WinDraw drivers instead of DirectDraw drivers. Disabling optimized video in RealPlayer will improve compatibility for video cards that are not DirectDraw-compatible.

To disable optimized video in RealPlayer:

  1. On the Tools menu, click Preferences.
  2. Under Category, click Hardware.
  3. In the Video Card Compatibility area, adjust the slider to the farthest left (Most reliable) position.
  4. Click OK.
  5. Restart your computer.